Terms of Service

Please read these Terms of Service carefully before using the website pizzana-meal.top or any services provided by Pizzana. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizzana ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzana-meal.top (the "Website") and all related services, content, features, and functionality offered by Pizzana (collectively, the "Services").

By visiting our Website, placing an order, creating an account, or otherwise engaging with our Services, you affirm that:

• You are at least 18 years of age, or if you are between the ages of 13 and 17, you have obtained verifiable parental or guardian consent;
• You have the legal capacity and authority to enter into this Agreement;
• You will comply with all applicable federal, state, and local laws and regulations in connection with your use of our Services;
• All information you provide to us is accurate, truthful, and complete.

If you are using our Services on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include that entity.

We reserve the right to update, modify, or replace these Terms at any time. Continued use of the Website or Services following the posting of changes constitutes acceptance of those changes. We encourage you to review these Terms periodically.

2. Description of Services

Pizzana is a food service business operating in the United States, offering customers the ability to browse our menu, place food orders, and arrange for delivery or pickup of prepared food items including, but not limited to, pizzas, sides, beverages, and specialty food products.

Our Services include, without limitation:

• Online Ordering: The ability to browse our digital menu and place food and beverage orders through our Website;
• Delivery Services: Delivery of prepared food items to addresses within our designated service area, subject to availability and geographic limitations;
• Pickup Services: In-store or curbside pickup options for orders placed through our Website;
• Account Management: Creation and management of a personal user account to track orders, save preferences, and access loyalty programs or promotional offers;
• Customer Support: Access to our customer service team via email or other designated communication channels to address questions, concerns, or complaints;
• Promotional Communications: Opt-in marketing emails, newsletters, and special offers related to our food products and services.

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Pizzana does not guarantee that the Website will be available at all times. The Website may experience downtime due to maintenance, technical issues, or circumstances beyond our control.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing orders;
• Maintain the security and confidentiality of your account credentials, including your username and password;
• Promptly notify us of any unauthorized use of your account or any other breach of security;
• Use the Services only for lawful purposes and in accordance with these Terms;
• Pay all charges incurred through your account, including applicable taxes and delivery fees;
• Comply with all applicable federal, state, and local laws and regulations, including those governing food safety, consumer protection, and electronic commerce;
• Treat our staff, delivery personnel, and other users with respect and professionalism.

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Website or Services for any unlawful, fraudulent, or malicious purpose;
• Attempt to gain unauthorized access to any portion of the Website, its related systems, networks, or servers;
• Use any automated tools, bots, scrapers, or other automated means to access, collect data from, or interact with the Website without our express written permission;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software associated with the Website;
• Transmit any viruses, malware, ransomware, or other harmful, destructive, or disruptive code through the Website;
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Pizzana or other users;
• Use the Services to infringe upon the intellectual property rights, privacy rights, or other legal rights of any third party;
• Attempt to impersonate Pizzana, our employees, another user, or any other person or entity;
• Submit false, misleading, or fraudulent orders or payment information;
• Engage in any form of harassment, abuse, or threatening behavior toward our staff, delivery personnel, or other customers;
• Exploit or abuse any promotional offer, discount code, or loyalty program in a manner contrary to its intended purpose;
• Post, transmit, or otherwise distribute any content that is defamatory, obscene, offensive, or otherwise objectionable;
• Collect or harvest any personally identifiable information from the Website without authorization.

Violation of any of these prohibitions may result in immediate termination of your account and access to our Services, and may subject you to civil and/or criminal liability.

4. Intellectual Property Rights

All content, materials, and features available on the Website and through our Services — including but not limited to text, graphics, logos, photographs, images, audio and video clips, digital downloads, data compilations, software, and the overall design and compilation thereof — are the exclusive property of Pizzana or its licensors and are protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, and patent laws.

The Pizzana name, logo, taglines, and all related marks, names, and trade dress are trademarks or registered trademarks of Pizzana. You may not use any of our trademarks, logos, or trade dress without our prior written consent. All other trademarks not owned by Pizzana that appear on this Website are the property of their respective owners.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and Services solely for your personal, non-commercial use. This license does not include the right to:

• Modify or create derivative works based on the Website's content;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or Services for commercial purposes;
• Remove or alter any copyright, trademark, or other proprietary notices;
• Frame or mirror any content on any other website or server.

Any unauthorized use of the materials on this Website may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. All rights not expressly granted in these Terms are reserved by Pizzana.

If you believe that any content on our Website infringes upon your intellectual property rights, please contact us immediately at [email protected] with a detailed description of the alleged infringement.

5. Ordering and Payment Terms

5.1 Order Placement and Acceptance

When you place an order through our Website, you are making an offer to purchase the selected food items at the stated price. We reserve the right to accept or reject any order at our sole discretion. An order is considered accepted only when we send you a confirmation of the order.

We make reasonable efforts to ensure that all menu items and prices displayed on the Website are accurate and current. However, errors may occasionally occur. If we discover a pricing error after you have placed an order, we will notify you and give you the opportunity to confirm or cancel the order at the correct price.

5.2 Pricing and Taxes

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable federal, state, and local sales taxes. Delivery fees, service charges, and any other applicable surcharges will be disclosed prior to final order confirmation. Prices are subject to change without notice.

5.3 Payment Methods

We accept payment via major credit and debit cards and other payment methods as indicated on our Website at the time of checkout. By submitting payment information, you represent and warrant that:

• You are authorized to use the designated payment method;
• The payment information you provide is true, accurate, and complete;
• You authorize us to charge the applicable amount to your payment method.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. However, if your order was incorrect, damaged, or unsatisfactory due to an error on our part, please contact us within a reasonable time after receiving your order at [email protected]. We will review your complaint and, at our sole discretion, offer a refund, replacement, or store credit. Refunds, if approved, will be processed within 5–10 business days to the original payment method.

Orders may only be cancelled prior to preparation beginning. Once food preparation has commenced, cancellations may not be accepted.

5.5 Delivery

Delivery is available within our designated service areas only. Estimated delivery times are approximations and may vary based on order volume, traffic, weather conditions, and other factors outside our control. Pizzana shall not be held liable for delays in delivery beyond our reasonable control.

6. Disclaimers and "As-Is" Basis

YOUR USE OF THE WEBSITE AND SERVICES IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED BY PIZZANA ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

PIZZANA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR QUALITY OF ANY CONTENT OR INFORMATION AVAILABLE ON OR THROUGH THE WEBSITE;
• WARRANTIES THAT THE WEBSITE OR ITS SERVER(S) ARE FREE OF VIRUSES, HARMFUL COMPONENTS, OR OTHER TECHNOLOGICALLY DISRUPTIVE OR DAMAGING CODE.

Pizzana does not warrant or make any representations regarding the use of, or the results of the use of, the materials or information on this Website. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in full. In such cases, our liability will be limited to the greatest extent permitted by applicable law.

We make reasonable efforts to provide allergen and nutritional information for our food products; however, this information is provided for general guidance only. If you have food allergies or dietary restrictions, it is your responsibility to verify ingredients and preparation methods before placing an order. Pizzana cannot guarantee that any food item is free from allergens due to shared preparation environments.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, PIZZANA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• CONDUCT OF ANY THIRD PARTY ON THE WEBSITE;
• ANY OTHER MATTER RELATING TO THE SERVICES.

IN NO EVENT SHALL PIZZANA'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PIZZANA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF PIZZANA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

8. Indemnification

You agree to defend, indemnify, and hold harmless Pizzana and its respective officers, directors, employees, agents, licensors, suppliers, successors, and assigns from and against any and all claims, actions, demands, liabilities, losses, damages, judgments, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your access to or use of the Website or Services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Your violation of any third-party rights, including without limitation any intellectual property rights, privacy rights, or contractual rights;
• Any content or information you submit, post, or transmit through our Website;
• Your negligence or willful misconduct;
• Any misrepresentation made by you.

Pizzana reserves the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with us in asserting any available defenses. You agree not to settle any such matter without the prior written consent of Pizzana. This indemnification obligation will survive termination of your account and these Terms.

9. User-Generated Content

If you submit reviews, comments, feedback, suggestions, or other content ("User Content") to or through our Website, you grant Pizzana a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media worldwide.

You represent and warrant that you own or control all rights in and to the User Content you submit, and that such content does not infringe, misappropriate, or violate any third-party rights or applicable laws. Pizzana reserves the right to remove any User Content at our sole discretion, without notice, that we determine violates these Terms or is otherwise objectionable.

10. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and share information about you in connection with your use of our Services. By using our Services, you consent to the data practices described in our Privacy Policy.

To the extent you are a resident of California, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and you may have certain rights regarding your personal information as described in our Privacy Policy.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Pizzana. These links are provided for your convenience only. Pizzana has no control over the content, privacy policies, or practices of any third-party websites and accepts no responsibility or liability for them. We encourage you to review the terms and privacy policies of any third-party websites you visit.

The inclusion of any link on our Website does not imply our endorsement, sponsorship, or recommendation of the linked website or its content. Your use of any third-party website is at your own risk.

12. Governing Law and Jurisdiction

These Terms of Service and all matters arising out of or relating to these Terms shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Pizzana is registered and operates, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be brought exclusively in the federal or state courts located within the United States in the jurisdiction where Pizzana maintains its principal place of business. You hereby consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such proceeding in such courts.

These Terms shall be subject to and interpreted in accordance with applicable federal law, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and other applicable federal consumer protection statutes, as well as applicable state consumer protection laws.

13. Dispute Resolution

13.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Services ("Dispute"), you agree to first attempt to resolve the Dispute informally by contacting Pizzana at [email protected]. We will attempt to resolve the Dispute within thirty (30) calendar days of receiving your written notice. If the Dispute is not resolved within this period, either party may proceed to binding arbitration as provided below.

13.2 Binding Arbitration

IF THE DISPUTE CANNOT BE RESOLVED INFORMALLY, YOU AND PIZZANA AGREE THAT ANY DISPUTE SHALL BE RESOLVED THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION, RATHER THAN IN COURT. Arbitration shall be conducted by a recognized arbitration organization, such as the American Arbitration Association (AAA), in accordance with its applicable rules, including the Consumer Arbitration Rules where applicable.

The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall have the authority to award the same remedies that a court could award, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

13.3 Class Action Waiver

YOU AND PIZZANA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and Pizzana agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding.

13.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction in order to prevent irreparable harm pending resolution by arbitration. Additionally, claims that by law cannot be subject to mandatory arbitration shall be excluded from this arbitration provision.

14. Term and Termination

14.1 Term

These Terms shall remain in full force and effect for as long as you continue to access or use our Website or Services. Certain provisions of these Terms shall survive termination, including but not limited to provisions relating to intellectual property, indemnification, disclaimers, and limitation of liability.

14.2 Termination by You

You may terminate your account and cease using our Services at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment obligations.

14.3 Termination by Pizzana

We reserve the right, at our sole discretion, to suspend or permanently terminate your access to the Website and Services, with or without notice, for any reason, including without limitation:

• Violation of any provision of these Terms;
• Fraudulent, abusive, or otherwise harmful conduct;
• Non-payment or repeated chargebacks;
• Conduct that we believe is harmful to other users, third parties, or our business interests;
• Requests from law enforcement or other governmental agencies;
• Extended periods of account inactivity.

14.4 Effect of Termination

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

15. Changes to These Terms

Pizzana reserves the right to revise, amend, or update these Terms of Service at any time and at our sole discretion. When we make material changes, we will post the updated Terms on this page and update the "Last Updated" date at the top of this document. In some cases, we may also provide additional notice, such as a notification on the Website homepage or via email.

Your continued access to or use of our Website and Services after any changes to these Terms have been posted constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using our Website and Services immediately.

We encourage you to review these Terms periodically to stay informed about any updates. It is your responsibility to check for updates to these Terms each time you use our Services.

16. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be unlawful, void, invalid, or unenforceable under applicable law, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of any remaining provisions. The severed provision shall be reformed to the minimum extent necessary to make it valid, legal, and enforceable while preserving, to the greatest extent possible, the original intent of the parties as expressed in the original provision.

The invalidity or unenforceability of any particular provision of these Terms in any jurisdiction shall not affect the validity or enforceability of such provision in any other jurisdiction, or the validity or enforceability of any other provision of these Terms in any jurisdiction.

17. Waiver

No waiver by Pizzana of any right or provision contained in these Terms shall be deemed a continuing waiver of such right or provision or a waiver of any other right or provision. The failure of Pizzana to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by Pizzana on the Website, constitute the entire agreement between you and Pizzana concerning your use of the Website and Services. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the subject matter hereof.

No agency, partnership, joint venture, employment, or franchise relationship is created between you and Pizzana by these Terms or your use of the Services.

19. Force Majeure

Pizzana shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, fire, flood, war, acts of terrorism, civil unrest, governmental action, labor disputes, supply chain disruptions, power outages, or failures of third-party service providers.

20. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to exercise any rights afforded to you under applicable law, please contact us using the information below:

We will make every reasonable effort to respond to your inquiry within five (5) business days of receipt. For urgent matters related to food safety or order issues, please contact us immediately via email, and mark your subject line as "URGENT" to ensure prompt attention.