Privacy Policy

Welcome to Pizzana. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzana-meal.top, place an order, or interact with us in any way. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all users located in the United States. Where applicable, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state privacy laws.

1. About Us

Pizzana is a food service business operating through the website pizzana-meal.top. We provide online food ordering, delivery, and related services to our customers.

2. Information We Collect

We collect several categories of information about you when you interact with our website and services. The following outlines each category in detail.

2.1 Personal Identification Information

When you create an account, place an order, contact us, or subscribe to our communications, we may collect personal information including but not limited to:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Username and password (stored in encrypted form)
• Date of birth (where required for age verification)
• Payment information (processed securely through third-party payment processors — we do not store full card numbers)

2.2 Order and Transaction Data

We collect information related to the orders you place through our platform, including:

• Items ordered, quantities, and special instructions
• Order history and frequency
• Transaction amounts, discounts applied, and promotional codes used
• Delivery preferences and timestamps

2.3 Usage Data and Technical Information

We automatically collect certain information when you visit our website. This includes:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited, time spent on each page, and navigation paths
• Referring URLs (the website or link that directed you to ours)
• Search queries performed on our website
• Click patterns and interaction data
• Session identifiers and timestamps

2.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. Cookies help us remember your preferences, maintain your session, and serve you relevant content. For more details, please refer to Section 9 (Cookie Usage) of this Privacy Policy.

2.5 Communications Data

When you contact our customer support team or send us messages through any channel, we may collect:

• The content of your messages or inquiries
• Feedback, reviews, or ratings you submit
• Records of correspondence, including emails and chat logs

2.6 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you connect your account or log in via social login)
• Payment processors and fraud prevention services
• Analytics and advertising partners
• Delivery and logistics partners

2.7 Information You Provide Voluntarily

Any information you voluntarily submit through forms, surveys, contests, loyalty programs, or promotional activities on our website will be collected and processed as described in this policy.

3. How We Use Your Information

Pizzana uses the personal information we collect for specific, legitimate purposes. We will not use your information for purposes incompatible with those stated below without first notifying you and, where required, obtaining your consent.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders and delivery requests
• To create and manage your customer account
• To send order confirmations, updates, and delivery notifications
• To process payments and issue refunds or credits where applicable
• To provide customer support and resolve disputes

3.2 Website Functionality and Improvement

• To maintain and improve the performance and usability of pizzana-meal.top
• To personalize your experience, including remembering your preferences and past orders
• To diagnose technical issues and ensure website security
• To conduct internal research and analytics to understand user behavior

3.3 Marketing and Promotional Communications

• To send you promotional emails, special offers, and newsletters — but only where you have provided your consent or where we have a legitimate interest
• To display targeted advertising on our website and on third-party platforms (including social media)
• To measure the effectiveness of our marketing campaigns
• To administer loyalty programs, contests, or sweepstakes

3.4 Legal and Compliance Purposes

• To comply with applicable laws, regulations, and legal obligations
• To enforce our Terms of Service and other applicable policies
• To detect, prevent, and respond to fraud, security incidents, or illegal activity
• To respond to valid legal process from governmental authorities

3.5 Business Operations

• To maintain financial and operational records
• To evaluate and improve our menu offerings and pricing
• To communicate changes to our services, policies, or terms

4. Sharing Your Information with Third Parties

Pizzana does not sell your personal information to third parties for monetary compensation. However, we may share your data with trusted partners and in specific circumstances as described below.

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers only receive the data necessary to perform their specific functions and are contractually obligated to protect your information. Categories of service providers include:

• Payment Processors: To securely process credit card and other payment transactions
• Delivery and Logistics Partners: To fulfill food delivery orders
• Cloud Hosting Providers: To store and manage our data infrastructure
• Email and Communication Platforms: To send transactional and marketing messages
• Analytics Providers: Such as Google Analytics, to understand website traffic and user behavior
• Customer Support Tools: To manage and track support inquiries
• Fraud Prevention Services: To identify and prevent fraudulent transactions

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, or in response to valid requests by public authorities, including:

• Compliance with a court order, subpoena, or other legal process
• Responding to requests from law enforcement or government agencies
• Protecting the rights, property, or safety of Pizzana, our customers, or the public
• Investigating potential violations of our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our business assets, your personal information may be transferred as part of that transaction. We will notify you by email or by posting a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 Consent-Based Sharing

We may share your information with other third parties with your explicit consent at the time of collection or as otherwise agreed between you and Pizzana.

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you with partners, advertisers, or the public for industry research, analytics, or other business purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is protected using SSL/TLS encryption technology (HTTPS).
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate business need to access it.
• Password Hashing: User passwords are stored using industry-standard cryptographic hashing algorithms.
• Secure Payment Processing: We use PCI-DSS compliant third-party payment processors and do not store sensitive financial data on our servers.
• Regular Security Assessments: We conduct periodic security reviews and vulnerability assessments of our systems.
• Incident Response: We maintain a data breach response plan to detect, contain, and notify affected parties in the event of a security incident.

5.2 Limitations

6. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights and providing you with the tools to exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA, effective January 1, 2023:

6.2 General Privacy Rights (All U.S. Users)

Regardless of your state, we offer the following rights to all our users:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may update or correct inaccurate information through your account settings or by contacting us directly.
• Right to Deletion: You may request deletion of your personal data, subject to our legitimate business and legal retention requirements.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights listed above, please submit a verifiable consumer request through one of the following methods:

• Email: [email protected]
• Website: pizzana-meal.top

We will respond to your request within 45 days of receipt. If we require additional time (up to an additional 45 days), we will notify you of the extension and the reason for it. We may need to verify your identity before processing certain requests. We will not discriminate against you for exercising your rights.

You may also designate an authorized agent to make a request on your behalf, provided that agent has written permission and you have verified the agent's authority with us.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following retention periods generally apply:

After the applicable retention period, personal information is securely deleted or anonymized so that it can no longer be associated with you.

8. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13 years of age. If you are under 18, you are not permitted to use our website, create an account, or place orders.

If we become aware that we have inadvertently collected personal information from an individual under the age of 18, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

9. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and support our marketing efforts. Cookies are small text files stored on your device by your web browser.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the website to function properly. These cannot be disabled. They enable core features such as security, session management, and accessibility.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting anonymous information. We use services such as Google Analytics for this purpose.
• Functional Cookies: Allow the website to remember choices you make (such as your delivery address or preferred language) and provide enhanced, more personalized features.
• Marketing and Advertising Cookies: Used to deliver advertisements relevant to you and your interests. They also help us measure the effectiveness of advertising campaigns across different platforms.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. However, please note that disabling certain cookies may affect the functionality of our website and your ability to use some features.

You may also opt out of interest-based advertising through industry opt-out tools such as the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI).

For detailed information about the specific cookies we use and their individual retention periods, please refer to our full Cookie Policy available on our website at pizzana-meal.top.

10. International Data Transfers

Pizzana operates from the United States, and your personal information is primarily stored and processed within the United States. However, some of our third-party service providers (such as cloud hosting, analytics, and communication platforms) may process your data in other countries.

When your personal information is transferred outside of the United States to countries that may not provide the same level of data protection, we ensure that appropriate safeguards are in place. These may include:

• Contractual clauses with service providers that require them to protect your information to standards equivalent to those applied in the United States
• Use of service providers that have implemented recognized data security frameworks
• Your explicit consent to the transfer, where required

By using our website and services, you acknowledge and consent to the processing and transfer of your information in and to the United States and other countries as described in this policy.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, services, or social media platforms. These third-party sites are governed by their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices or the content of any third-party websites. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Our website currently does not respond to DNT signals because there is no consistent industry standard for how to respond to such signals. We will continue to monitor developments in this area and update our practices accordingly.

If you are a California resident, please note that under California's "Shine the Light" law (California Civil Code Section 1798.83), you have the right to request information about the categories of personal information we shared with third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please contact us at [email protected].

13. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so we can address your concerns.

13.1 Contact Pizzana First

Please submit your complaint or concern to:

• Email: [email protected]
• Website: pizzana-meal.top

We will acknowledge your complaint within 5 business days and work to resolve it within 30 days, or notify you if additional time is required.

13.2 Regulatory Complaints — California Residents

California residents who are unsatisfied with our response may file a complaint with the:

13.3 Federal Consumer Protection Complaints

You may also file a complaint with the Federal Trade Commission (FTC), which enforces federal consumer protection laws including the FTC Act:

13.4 State Attorney General Offices

You may also contact your state's Attorney General office to file a complaint related to data privacy violations. State attorneys general have enforcement authority under various state consumer protection and privacy laws.

14. Legal Basis for Processing (FTC and State Law Compliance)

We process your personal information based on the following grounds, in accordance with the FTC Act and applicable state laws:

• Contractual Necessity: Processing required to fulfill your orders and provide the services you have requested from us
• Legitimate Business Interests: Processing necessary for our legitimate business operations, such as fraud prevention, website security, and service improvement, provided that your interests and fundamental rights do not override these interests
• Legal Obligations: Processing required to comply with applicable federal and state laws and regulations
• Consent: Processing based on your specific, informed, and freely given consent, such as for marketing communications

15. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or data processing activities. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website at pizzana-meal.top
• Send you an email notification (where we have your email address and the changes are material)
• Display a prominent notice on our website

Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team through any of the following channels:

We are dedicated to resolving all privacy-related inquiries in a timely and transparent manner. Our team will acknowledge your inquiry within 5 business days and provide a full response as quickly as reasonably possible, and no later than 45 days from the date of your request.